The principle “if it ain't broke, don't fix it” has been replaced by “if it ain't broke, break it.”
Example: For over a year, about every two months I had been getting deliveries from a place called the Soda Club (these are supplies for making my own soda). At the time of delivery, there would also be a pickup of the expended CO2 cartridges. Because I live on the fifth floor (walkup) I would leave the empties in a store on my corner, and a courier would drop off the new stuff and pick up the empties. The delivery regularly occurred three days after my online order. About two months ago, I placed an order and when it hadn't arrived even several days late, I called the company. They said they no longer used the courier but were using UPS instead. Because the address of the store didn't specify that it was on the ground floor, UPS was holding it for an apartment number. I called UPS and told them that it was a store and it was on the ground floor and was told that it would be delivered the next day. After two weeks and at least 10 phone calls to both UPS and the Soda Club, the Soda Club had to send a replacement shipment. I eventually got both the original and the replacement. This time, as I was making arrangements to have UPS make the delivery directly to me, I was told that the Soda Club had gone back to using the courier. Might I add... "Duhhhh!"
Note: There will be more on this subject because it is one of the main sources of aggravation in modern, everyday life.
Of course I don't know if this applies in your particular situation, but I've noticed that there are people who try new ways of doing things, ways that haven't really been thought out or properly investigated, for one of two reasons:
ReplyDelete1) They want to prove to their boss that they are with it and on the ball;
2) They want to strengthen their own power in the organization by creating chaos that their underlings then have to spend a lot of time and energy scurrying around to adapt to, which keeps them on their toes, creates situations in which they might screw up, or keeps them from making demands.
So they lurch into things that have problematic consequences, and these things sometimes don't work and then they have to go back to the previous way. And they usually don't care.